Policies & Terms - Michal Rubner

• Sessions are booked in advance by WhatsApp, phone, or booking form - you get a confirmation message once the slot is set.
• Please arrive 5-10 minutes early - warm-up starts on time to keep the full session effective.
• Cancellation window is 24 hours - late cancel or no-show is fully charged to protect reserved time.
• Packages are personal, non-transferable, and must be used within 3 months from purchase unless we agree otherwise in writing.
• Rescheduling is possible when requested early and confirmed as available.
• Coach may move a session for operational or health reasons - a new time will be offered as priority.
• Included: training plan, on-site technique correction, progress tracking, basic support via chat.
• Not included: gym entry, medical clearance, transport fees, supplements.
• Gym entry or monthly pass is paid directly to the gym - fees differ by location.

• Payments: cash, Revolut, bank transfer - due before training starts.
• BodyArt and MG Fitness share the same package prices - Aesthetics (Gold and Arc) has separate pricing.
• Prices may differ by location and service type.
• Receipts available on request - all amounts are in €.
• Promotions are limited-time and cannot be combined unless stated.
• Unpaid sessions pause services until settled.

• Complete a health form and share relevant injuries or medications.
• Get medical clearance if needed - the coach does not diagnose conditions.
• Sessions follow safe technique and progressive loading - bring water and proper shoes.
• Stop immediately and inform the coach if you feel pain or unusual symptoms.

• Meal plans are educational guidance for healthy adults.
• Inform about allergies or intolerances - plans can be gluten-free or lactose-free.
• Results depend on adherence, sleep, stress, and health.
• The coach is not responsible for misuse against medical advice.

• Sessions run via Zoom or WhatsApp - ensure stable connection and camera.
• Missed online sessions without notice are charged as completed.
• Digital files (PDFs, videos) are non-refundable once delivered.
• Standard plan: 3 check-ins/week - Premium plan: unlimited check-ins.

• Only the minimum data required for coaching is collected.
• Data: name, contact, goals, logs, health info, billing.
• Purpose: coaching, scheduling, legal accounting.
• Stored securely - never sold or shared with third parties.
• Rights: access, correction, deletion - request anytime.

• Photos and videos used only with written consent - consent can be withdrawn anytime.
• All website content belongs to Michal Rubner - copying is prohibited.

• No refunds for completed sessions or partly used packages.
• Serious injury or relocation may be reviewed individually.
• Approved refunds take up to 14 working days.

• You train at your own risk and confirm you are fit to exercise.
• The coach is not liable for injuries or property damage except as required by law.

Policies may update for service or legal reasons - the current version applies.
Last updated: November 2025.